Privacy Policy

1. Introduction

Roam Log ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

This policy applies to our website at roam-log.com and all related services. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Business information (company name, job title)
• Communication preferences
• Information provided in enquiry forms and newsletters

2.2 Technical Information

We automatically collect certain information about your visit:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our web development and hosting services
• To respond to your enquiries and provide customer support
• To send newsletters and marketing communications (with your consent)
• To analyse website usage and improve user experience
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure website security

4. Legal Basis for Processing

Under UK data protection law, we process your personal information based on:

• Consent: For marketing communications and optional cookies
• Contract: To provide services you've requested
• Legitimate interests: To improve our services and website functionality
• Legal obligation: To comply with applicable laws

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in operating our website and services
• With hosting providers and technical support services
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

All third-party service providers are required to maintain appropriate security measures and use your information only for specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and regular security updates
• Access controls and staff training
• Regular security assessments and monitoring

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required

We regularly review and delete information that is no longer needed.

8. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your information
• Portability: Receive your information in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies when visiting external links.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

12. International Transfers

Your personal information may be transferred to and processed in countries outside the UK. When we do this, we ensure adequate safeguards are in place to protect your information in accordance with UK data protection standards.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.